Leading suppliers, Complete Pool Controls, appealed for patience and understanding as it struggled to keep pace with unprecedented demands during this summer’s heatwave. Due to these extremely high volumes, coupled with severe output restrictions from key Far Eastern suppliers, that have hit most volume distributors across Europe, unfortunately the company was experiencing some delays and these may have an impact on standard delivery times, CPC told customers. “We have endeavoured to minimise this to date (and continue to do so) with overtime, additional staff and improved packing processes,” their statement read.“Our priority is and always will be customer service. We approach any delay in a fair and consistent manner for all customers but would ask you please to bear with us and the order processing team. “We fully understand the frustration and additional days on delivery can create, we are working hard to bridge the gap and catch up. Many customers have increased stock holding over this period which has mitigated much of the delay for them but storage space can be at a premium this time of year.”
