Even top quality, reliable products like Heatstar benefit from planned, regular maintenance. By providing maintenance contracts Heatstar can ensure that the equipment is properly maintained and serviced by fully qualified Heatstar engineers with an in-depth knowledge and experience of the products. This in turn offers complete peace of mind to the end user and demonstrates the after sales service and support offered by the installer in conjunction with Heatstar.
There is also a Technical Helpline available which can often resolve issues over the telephone. With the appointment of an additional two new service engineers, Heatstar now offer an unrivalled level of after sales support with improved coverage throughout the UK. Heatstar believe that after sales support nationwide is so vital that it is something that can never be left to chance or, for that matter placed in the hands of any third party. Heatstar, therefore employ their own team of dedicated engineers, completely knowledgeable about the products and equipped with vans stocked with all necessary equipment and components to cover most eventualities. In fact, analysis of Heatstar’s engineers visits throughout the UK shows that 96.7% of mechanical breakdowns were fixed on the first visit. These engineers are employed by Heatstar, trained by Heatstar and equipped by Heatstar.
It is also worth noting that when a Heatstar engineer visits an enduser site, they are always aware that they are representing the trade installer. Planned maintenance agreements are also available on all Heatstar products. These service and maintenance contracts are renewable annually and there is no obligation for the client to commit themselves to a contract prior to the initial manufacturers’ warranty expiring. The costs of the contracts vary depending on the model but typically they start from as little as £376 per year.
Tel. 01983 521 465