With the recent appointment of John Gilchrist as an additional service engineer, based in Scotland, Heatstar have extended their UK coverage to offer and even more comprehensive level of breakdown and maintenance support.
Involved in the HVAC trade for over ten years, John’s appointment will mean Heatstar can offer an even speedier response time for callouts in the north of the UK keeping breakdown times to a minimum.
Heatstar’s nationwide feet of service engineers are directly employed by the company, with extensive experience, and are completely knowledgeable about the entire Heatstar product range.
Each engineer works from an optimally equipped and GPS tracked vehicle carrying an array of specialist tools and a wide range of spare parts to cover most eventualities. In fact, Heatstar are able to boast an excellent first-time fix rate of 96.7% of mechanical breakdowns being repaired on the first engineer visit.
It is also worth noting that when a Heatstar engineer visits an end-user site, they are always aware that they are representing the trade installer.
“Even top quality, reliable products like Heatstar benefit from planned, regular maintenance, and to that effect Heatstar offer planned maintenance agreements on all of their products to ensure that the Heatstar system continues to operate to its optimum performance,” explains Heatstar’s Mark Osman.
“By providing maintenance contracts Heatstar can ensure that the equipment is properly maintained and serviced by fully qualified Heatstar engineers with an in-depth knowledge and experience of the products,” Mark continues. “This in turn offers complete peace of mind to the end user and demonstrates the after sales service and support offered by the installer in conjunction with Heatstar.
Heatstar, UK Suppliers Of The Year, also offer a technical helpline service which can often resolve issues over the telephone.
Tel. 01983 521 465