Heatstar has a well-earned reputation for after-sales service embodied by their fleet of dedicated service engineers, based throughout the UK, offering nationwide after-sales and preventative maintenance for Heatstar’s environmental control systems. In the pursuit of ever greater efficiency and faster response times the company has rolled-out a new field service management software system. This software, named ‘call2field’ provides Heatstar’s after sales service department and their service engineers with access, via smart phones and tablet devices, to all the facilities of the software speeding up paperwork and reducing response times.
The ‘call2field’ software streamlines the service call management process and call logging and reduces delays to customers – all this while offering better notification of on-site issues. This in turn enables more efficient scheduling and utilisation of engineers to give them more time to spend with customers, where needed, and allows better engineer skills matching to each job. Also, all jobs are now on one system with a seamless transfer of information on to the system and the added benefit of stock tracking. With all of Heatstar’s service engineers recently fully trained and now using the software as part of their daily schedule, Heatstar’s customer can expect an even more efficient scheduling and dispatching of service engineers, saving time and money for everybody in the long run.