With a perpetual goal of providing clean and safe swimming pool environments, Sterling Hydrotech has certainly made its mark on the water leisure sector.
The company’s service department has tripled in size over the last four years to keep up with the growing demand for its specialist swimming pool filtration and water treatment services.
“We adopt a problem solving approach to every project, with emphasis on specifically matching our products and services to the particular requirements of each site,” says service manager Sarah Barnard.
“From spares parts to turnkey projects, we have always provided a quality solution that our customers can depend on with confidence.”
Offering a complete design, supply, installation and service approach to water treatment, Sterling Hydrotech’s design philosophy is based on PWTAG recommendations, guidelines and the Code of Practice. The company’s primary focus is the commercial sector, covering swimming pools, spas and hydrotherapy pools. Its client base incorporates local authorities, schools, leisure and facilities management companies, NHS and military facilities.
As well as providing expertise in the fields of pool plant and industrial water treatment and maintenance, the company also offers pool plant operator training courses, accredited by PWTAG, to meet industry needs. Currently Sterling Hydrotech is working on improving it’s environmentally friendly products and energy saving solutions, including UV systems, invertor drives, pool covers and integrated pool systems.
Says Sarah: “Customer service is of the upmost importance to us and ensuring that we uphold high standards has helped the company grow.
“We understand that time is of the essence for many of our customers, so we aim to maximise efficiency and minimise response times across the board. All our service vehicles are fitted with trackers and work reports are completed electronically on tablets and are automatically uploaded to our server for fast data transfer.”
First established in 1988, Sterling Hydrotech now has an extensive network of sales, technical support and service teams operating across the country, underpinned by a dedicated head office team based in Chesterfield, Derbyshire and another office in South Wales. The company is headed up by managing director Steve Thompson and sales director Darryl Glesson, who are supported by a dedicated 30-strong team, made up of 14 engineers and 16 head office staff.
Sarah adds: “We are particularly proud of our highly skilled team of engineers, who all have CCNSG safety passports and are all enhance CRB checked and confined space trained. Three of our personnel also have NEBOSH certificates.”