AT YOUR SERVICE

Keith Osborne on how to make the most of pool and spa service visits… For growing and maintaining a solid brand and a faithful customer base, providing high-quality servicing is an essential. But beware. Without careful management, a number of avoidable mistakes by engineers on site can quickly taint a good reputation. Whether for one-off […]

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DEDICATED HEAT PUMPS FOR SPAS

Studies have shown that owning a hot tub can triple electricity bills. The electric heater, even with optimised placement and installation, is simply energy-intensive. So much so, that some geographic regions have already banned its use. In response to these challenges, Poolex has drawn on all its experience to introduce a series of heat pumps […]

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FIFTH ANNIVERSARY CELEBRATIONS

When their showroom first opened with just five Marquis hot tubs, Carla and Kenny Massey, of Hot Tubs Oxfordshire, quickly realised that their venture was going to succeed. “From the very beginning, our vision was to offer only high-end products and establish a reputation for exceptional customer service,” explains Carla. “While we have faced the […]

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AES INVESTS IN CUSTOMER SUPPORT

Whenever co-owner Simon Ward is asked to list the main priorities for his Automated Environmental Systems business, he would undoubtedly say: ”Customer service, customer service, oh. and customer service.” Formed in 2007, to fill a perceived gap in the market for the supply of pumps, heat pumps and all related pumping equipment – 17 years […]

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OPEN DOOR POLICY

The Ocea UK team has been overwhelmed with the response to the opening of its new Trade, Learning and Distribution centre on the Windrush Business Park in Witney, Oxfordshire. Boasting a compact product display area, the building also includes a trade counter, dedicated training and presentation areas and office space. There is also warehousing that […]

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BEACONS OF EXCELLENCE

When the UK Pool & Spa Awards organisers asked the UK’s main wet leisure suppliers which company had stood out for them in 2023 – one name was repeatedly mentioned, more than any other. With over 25 years of experience, Cornwall Pools has clearly found the winning habit of keeping both its clients and its […]

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ECO EMPHASIS FOR ASTRALPOOL

AstralPool has taken an extra stand at the upcoming SPATEX show to showcase its new range of Zodiac pool products, now available under the Fluidra umbrella. Visitors to the event can find out about a number of 2024 incentives put in place to support sales of the Zodiac range following the change in distributor links […]

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RETAILERS HIT THE ROAD

Hungry for hard-fought sales, hot tub retailers were keen to get on the road this summer to maximise the sales potential of specialist and county shows around the country. Hot Tubs Rock took a roadshow team from their showrooms in Worcestershire and Gloucestershire on tour. They were on target to exhibit at seven shows over […]

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PARAMOUNT’S OPEN DOOR POLICY

Pool and Spa SCENE reports exclusively from the recent Paramount dealer event… New and existing customers grasped the opportunity to see and better understand the potential of Paramount Pools’ key products over two open days. The informal style of the event suited nearly 100 visitors who were able to pace themselves through a selection of […]

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