Independent distributor, Lighthouse Pools has once again set the bar as the UK’s leading trade supplier in the recent UK Pool & Spa Awards. It was the fourth time in six years that Lighthouse Pools has taken the UKPSA title of Swimming Pool Trade Supplier of the Year. “The award is a validation of all […]
Customer Service
Pre-registration is advised for Coventry’s SPATEX wet leisure show… When the doors open at the Coventry Building Society Arena, SPATEX visitors can expect a showcase of the latest products and innovations. But, thanks to the support of the Institute of Swimming Pool Engineers, and other industry associations, the event will also see one of the […]
One-piece-pools offer an exciting business dimension, not only for traditional pool builders, but equally for established spa retailers. Andy and Laura Wroot of Midlands located MySpa UK, who have launched a pool installation division called MySpa Pools, are perfect examples. The Wroots and their dynamic team have readily grasped the brand values and USPs of […]
Since its launch in 2019, SpaFlo has established itself as a world-class stainless steel luxury spa, pool, and hot tub designer and manufacturer. SpaFlo fabricates, designs and engineers all their pools, hot tubs and swim spas at their UK production facility in Widnes near Liverpool. SpaFlo is the brainchild of architecturally trained spa designer Richard […]
How to make the most of pool and spa service visits… For growing and maintaining a solid brand and a faithful customer base, providing high-quality servicing is an essential. But beware. Without careful management, a number of avoidable mistakes by engineers on site can quickly taint a good reputation. Whether for one-off jobs or seasonal […]
Reports and pictures from another record-breaking UK Pool & Spa Awards… A record-breaking turn-out gathered for the 2023 UK Pool & Spa Awards held at Birmingham’s prestigious National Conference Centre venue in December. Celebrating its 13th year, the 2023 UK Pool & Spa Awards saw 97 companies submit 242 entries attracting nearly 5,000 on-line contest […]
When their showroom first opened with just five Marquis hot tubs, Carla and Kenny Massey, of Hot Tubs Oxfordshire, quickly realised that their venture was going to succeed. “From the very beginning, our vision was to offer only high-end products and establish a reputation for exceptional customer service,” explains Carla. “While we have faced the […]
In conversation with Andy Wroot, UK champion of Sundance Spas… It was way back in 1998 when Andy Wroot’s journey with Sundance Spas began when he joined his uncle who was one of the pioneering Sundance dealers in the UK. Fresh out of school as an 18-year-old, Andy was immediately captivated by selling these luxury […]
Whenever co-owner Simon Ward is asked to list the main priorities for his Automated Environmental Systems business, he would undoubtedly say: ”Customer service, customer service, oh. and customer service.” Formed in 2007, to fill a perceived gap in the market for the supply of pumps, heat pumps and all related pumping equipment – 17 years […]
Deep End Pools has acquired Horsham-based Home Counties Pools, one of Sussex, Kent and Surrey’s most established installers of domestic swimming pools, hot tubs, spas and endless fitness pools. Deep End Pools, backed by London- investment firm RDCP, after it acquired the business in December last year, is one of the UK’s most prestigious swimming […]
